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Delivery

Coronavirus

Please note that until Coronavirus pandemic passes, I can only post things that I can pop in the postbox at the end of my road (I cannot go to the Post Office), so I've removed all oversized products from the shop. If you order a lot of things (oh, you lovely person, you), I might need to split them over several packages (at no extra cost to you) in order to fit through the postbox.

Packaging

I try to use only recycled and/or repurposed packing materials to lessen impact on the environment. All items are carefully packed so they should reach you in tip-top condition.

UK delivery charges

Free UK delivery for orders of £25 or more
Smaller orders  £2.50

International delivery charges

Europe – £8
Rest of world – £12

Returns

I hope you're delighted with your purchase, but I offer a 30-day returns policy for peace of mind. Drop me a line on shop@mostlyflat.co.uk, and I'll send you the return address.

  • If your items arrived damaged or your order is incorrect, return it within 30 days of delivery date for a full refund including initial delivery costs. If an order arrives damaged, please let me know within 48 hours.
  • If you've simply changed your mind, you can return your order within 30 days of delivery date for a refund minus initial delivery costs.
  • For an exchange, please get in touch to discuss.
  • Return postage is at your expense.

Any returned products must be received by me in their original (resaleable) condition, otherwise I may not be able to issue a refund or exchange. Thank you.